Chickphone is a dealer with N-Telecom’s pre-approval. This policy explains how we handle personal information when you use the Chickphone website, ask for advice, book an in-person activation, get an activation checked, or request a service change.
The N-Telecom privacy policy also applies to the sign-up details you enter yourself on the carrier application screen and to how the head office system stores and handles them. Reading this policy or visiting the website does not count as consent to the collection and use of personal information.
1. Purposes and items we handle
- Advice and inquiries Used to explain how to activate, solve problems during activation, and handle top-up requests and tell you the result. We handle the name, contact details, activation number, plan, phone model, on-screen messages and screenshots you send, and the caller number or contact details shown on calls, texts, and KakaoTalk.
- In-person activation booking Used to confirm and explain your booking. We handle your name, region, contact details, date of birth, carrier and plan, and your preferred visit date and time.
- Self-activation and activation checks You enter the personal information on the application yourself on the N-Telecom application screen. Chickphone checks partly masked activation information in the N-Telecom admin screen and confirms the activation and your contact number through the head office’s notification message. Masked information can still count as personal information if it can identify a person when combined with other information.
- Service change requests after activation We submit the changes you request to the head office and check the result. We handle the subscriber verification details, contact details, and change details written on the application, and the information in supporting documents. Required items and their basis follow the relevant N-Telecom application form and consent form.
- Recording of confirmation calls for Membership app activation We verify the subscriber when you activate with the N-Telecom Membership app. We handle your voice and the content of the call, and we record it after giving notice and getting your consent.
2. Legal basis and minimal collection
We handle advice and service requests as needed for steps you asked for before a contract or for carrying out a contract, and we get separate consent for information that needs it. Information for the carrier application follows the legal basis and consent stated on that application.
Do not send your full resident registration number, ID photos, verification codes, or unnecessary sensitive information in general advice. For tasks that need supporting documents, we explain the submission steps separately. If you do not provide the required information, identity verification or your request may be limited, but you can still read the website guides.
3. What the website does not store
The inquiry and top-up request fields only build the message for you to send. We do not send or store what you type on Chickphone servers. You fill out the activation application on the N-Telecom application screen.
Items you choose, such as number, certificate, plan, and SIM, stay only in your own browser so you can continue on the next page. Your name and phone number are not kept. They are removed when you clear the site data in your browser.
4. Retention and destruction
- Advice records and reply contact details We destroy them without delay once advice and follow-up requests are finished and they are no longer needed.
- Contact details from activation completion notices We destroy them without delay once the activation check and related requests are finished.
- Service change documents Chickphone destroys the documents it holds as soon as the head office finishes processing.
- Confirmation call recordings After we submit them to the head office, Chickphone destroys what it holds. Materials submitted to the head office follow the N-Telecom consent form and policy.
- Information in the N-Telecom admin screen It stays in the head office system and follows the head office’s standards. Chickphone destroying its copy does not mean the information in the head office system is deleted.
If another law requires us to keep records, we keep them separately only for the stated basis, items, and period. We delete electronic files so they cannot be recovered and destroy paper documents by shredding or similar means. Records on external services are handled through their delete function or a request to the operator.
5. N-Telecom and external services
The party responsible for handling personal information for N-Telecom telecom services is NR Communication Co., Ltd. Within a dealer’s scope of work, Chickphone handles activation checks, receiving and passing on service change documents, and submitting identity verification materials.
- NR Communication Co., Ltd. Handles telecom service sign-up and changes, receipt of identity verification materials, running the application screen, and sending the activation completion notification message.
- Kakao Corp. A service used for KakaoTalk channel advice and message delivery. The Kakao privacy policy applies.
- Cloudflare, Inc. Handles website hosting and security. Your IP address and browser information may be processed when you connect, and it may pass through overseas servers. The Cloudflare privacy policy applies.
We do not sell advice content or contact details or provide them for advertising. If use or provision beyond the stated purposes is needed, we obtain a legal basis such as separate consent.
6. Usage analytics and cookies
This website currently does not use usage statistics tools or advertising cookies. If we start using them, we will first explain the items and retention period on this page. You can block or clear site data in your browser settings, but then the feature that continues your chosen items may be limited.
7. Measures to protect personal information
In the N-Telecom admin screen we only check partly masked information, we do not download and keep advice records separately, and we destroy documents and recordings at the times stated above. We handle personal information only as far as work requires, and we manage accounts and received materials so they are not exposed to people unrelated to the work.
8. Requests to view, correct, delete, or stop processing
You and your legal guardian can ask to view, correct or delete, stop the processing of, or withdraw consent for the personal information Chickphone handles. We may do a minimal check to confirm the requester or the right to act for someone, and if the law restricts a request we will explain why. For information managed directly by N-Telecom or an external service, we also explain that company’s procedure. Telling us the channel you used and the approximate date helps us find the records.
9. Privacy inquiries and remedies
- Person in charge
- KI JI-HYUN, CEO of Chickphone
For personal information infringement advice, contact the Personal Information Infringement Report Center (dial 118 with no area code). For dispute mediation, apply to the Personal Information Dispute Mediation Committee.
10. Enforcement and changes
This policy takes effect on November 6, 2026. If the purposes, items, retention periods, or external services change, we will post the changes and the effective date on this page.
